Frequently Asked Question’s

  • What is Faredown?

    Faredown is an online Travel company providing Air, Hotel, Transfers and Excursion services for all B2C users. It is servicable across the globe for bookings at the costs that the customer wishes to purchase at based on the fare history.

  • My Account Why do I need to create that , Can I directly book and checkout ?

    Yes you can directly book and checkout using 'Guest Booking' feature. But having an account gives you additional benefits - discounts from our suppliers to begin with - along with a couple of never-seen-before USPs that will benefit your final costs. Plus, its easier for you to book the next time!

  • What is Company Information under My Account why do I need that?

    Believe us - You can make money when you book for your family and friends! My Company information enables 'Book and Earn' - All you need is your own company registered with details and once you enter those details, you become a travel agent who can make money when anyone needs Travel booking! We encourage individuals to be educated in Travel industry and create a revenue for themselves - Add your company information and you are the next Travel agent your friends and family will turn to.

  • Really ! Can I make Money using Book & Earn ?

    Absolutely yes! You need a Faredown account, a Registered company and now you are all set to make bookings for your people using your own company branding. 'Julia Travel Agency' - Look how empowered it sounds, doesn't it?

  • Can I create multiple companies for Book & Earn?

    Yes you can create as many companies under the company information to market under the different brand names you like.

  • My Traveller whats that?

    'Create Traveller' enables you to add and save the details of your friends and families - so the next time they again want a new air booking to LA with hotel booking for 3 and sightseeing, you don't have to type all the details, all over again!

  • My Trips

    My Trips is where you will have all the booking details done with their invoice, tickets, travel details, plus the ability to amend / cancel the booking if required. Great to have this unless you want to search the countless files on your laptop!

  • Share with Friends what is that?

    Whenever you are planning a trip you would want to share your itinerary with friends, if you are a business traveller you would want to share your details with your secretary.

    When you plan a trip with friends generally you land up paying for one another so you don’t miss out on the special price, with share with friends option you each one can pay for his own.

  • Call Centre

    We are live 24 x 7 - You can reach our Global Contact Centre for support any time. This is made available to your customers as well.

  • How do I confirm my seat assignments ?

    Faredown does not assist in pre-seating. However the airlines you have booked your tickets with, in lieu with their varying rules, may assist you in this. Hence they should be contacted directly.

  • Amendments (Rescheduling)

    An amendment is a change in your travel Plan. You can always change the date and time of your travel but you cannot change the sector on which you are already booked.

    Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and re-book a different airline of your choice online.

  • What does it cost to make an amendment ?

    All amendments come at a fee that varies from airline to airline. In addition to this fee, Faredown charges an amendment handling fee of USD 75 per passenger per sector. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.

  • How do I get my tickets after amendment ?

    We’ll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.

  • How does Faredown Work?

    Solving the major pain area of having to constantly monitor the best price for booking, Faredown enables you to add a wish price based on the cost range in a time period. Once the actual cost equals the price you have wished it for, you are given a window to Hold the Booking for an hour. This ensures you book at the cost you wish for, and get time to complete the booking.

  • What is High , Low , Price with Trend Arrow in the Search listing page ?

    This is where it gets all interesting! Once you login and search for a booking, you will see a list of items and the little arrows and icons next to it. Pretty new, ain't they? Well, here's what they mean:

    • High - Faredown Robots search for the Industry highest fares available in the market at the time of search and give you a indication of the market price
    • Low - Faredown Robots analyze the lowest fares in the market available at the time of search and give you indication of the market prices ( (So its like Stock Exchange - Prices fluctuating and you see a price range!)
    • Trend - When the Arrow is green & moving downwards - its an indication the prices are dropping. Probably you would want to wait a bit longer and see if they go down further? When the Arrow is Red and moving upwards, its an indication the prices are rising in the market and now its time to grab the booking. Don't wait!

  • Shopping Cart Icon next to the book button how does that work ?

    Here is how the process works:

    How?: Click on the Cart icon and shortlist which ever booking you want to monitor the price and avail discounts for in your cart.

    Why?: Current Pain area for a traveller , one has to go through multiple sites, input the date and and destination and keep checking the prices. Therefore, My Cart helps you monitor your shortlisted bookings so you don’t need to key in details everytime. Awesome, ain't it?!

  • Add My Wish Price what is that and how does it work ?

    Generally travellers have a budget while travelling for Flights, Hotels, Transfers & Excursions , you can put the budget you have for the same and let we shall try and see how close we can get you to your Wish Price. We shall let the suppliers know what is the price you are looking for , if we manage to get your Wish Price, the booking will be created on Time Limit under My Wish Price section.

  • My Wish Price how does that work ?

    If we get you the desired Wish Price, your booking will be automatically created on time limit with the Airline, Hotel, Transfer & Excursion company. You have still the option to either confirm and ticket the booking before timelimit or leave it and it will get auto cancelled on time limit.

  • Book & Earn how does it work and help anyone?

    Do you have knowledge of travel , if you have worked in a travel company before or know how bookings are made, earn some money on the side while you still at your job

    1.Create a company under My account.
    2.Upload the company logo and address details you want printed on the E-ticket.
    3.Shortlist what you like to book on Faredown for your friend, or customer.
    4.Add your Wish Price (Keep in mind your Service charge Markup you would want to tell someone on).
    5.Share your booking with time limit details with your friend or customer by adding your service fee.
    6.Send E-ticket in your company branded name to the customer.

    [This feature can be used by Sub-agents and travel companies, corporates etc.]

    Faredown does not store any ticketed information data that you make changes to , faredown is only concerned with their price you have paid for.

  • How do I make changes to my confirmed booking?

    You can login, go to my trips, click the button changes and follow the steps, you can simply call us at 1800 23020202

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